KANU Instant Coffees are best stored at room temperature and in a cool and dry place.

Please refer to How to Make under ABOUT menu for recommended serving.

Purchases over $50.00 get free shipping!

We ship to all 50 states in U.S only (Excluding Virgin Islands) using USPS or UPS. Currently, we do not ship
internationally.

Your order usually ships in 2-4 business days and will be delivered to you 5-7 business days after the order is shipped.

Once your order is fulfilled, you will receive an email from us with the tracking number. To track your shipment, go to
Order Status under Support Menu and enter the tracking number and your email.

You can modify and cancel your orders within 24 hours of purchase. For subscription modification and cancellation,
please refer to our subscription policy

Sorry, we do not gift wrap at this time.

We do not accept returns of open items as it is perishable goods. Read more about our return and refund policy to
check eligibility of return.

If you are eligible for return, please read more about our return and refund policy to follow the return and refund
process.

We only replace items if they are defective or damaged. Please read more about our return and refund policy for
exchange process.

We currently offer two different subscription box – small or large. You may select the flavors for each category and
frequency of your subscription box. Email confirmation will be sent out before your subscription box is shipped.

We are sorry to see you go! To cancel your subscription, your order confirmation emails have links to your order. You
can manage your subscription from there

You can pause, change payment method, change delivery address, modify selections, etc. with your subscriptions.
Your order confirmation emails have links to your order. You can manage your subscription from there.

With our subscriptions, you will get the most discount along with free samples. You also don’t have to worry about
running out of coffee!

The cost of the subscription box will be charged to your account on the same day of every month. The date that you
originally set up your first subscription will be the date the subscription will be charged.

We accept most credit and debit cards, including Visa, Mastercard, Discover, AMEX, and Diner's Club. We also accept
Paypal, Apple Pay and Amazon Pay.